Shipping policy
Courier Policy
Thank you for choosing Ace Braai for your braai and accessory needs. We are committed to providing you with a seamless shopping experience. Please review our courier policy below:
Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. Please note that orders placed on weekends or public holidays will be processed on the next business day.
Courier Methods
We offer several shipping methods to accommodate your preferences and delivery time requirements:
- Standard Shipping: Estimated delivery within 5-7 business days.
Courier Rates
Courier rates are calculated based on the weight of your order and the selected courier method. You can view the courier costs during the checkout process before completing your purchase.
Order Tracking
Once your order has been collected, you will receive a confirmation with a tracking number. You can track the status and location of your package using the provided tracking information.
Courier Restrictions
Please note that certain products may have shipping restrictions based on your location. It is your responsibility to be aware of any restrictions that may apply to your order.
Lost or Delayed Shipments
While we strive to ensure timely deliveries, unforeseen circumstances such as weather conditions or courier issues may cause delays. If your shipment is significantly delayed or lost, please contact our customer service team at service@acebraai.co.za for assistance.
Address Accuracy
Ensure that your address is accurate and complete to avoid delivery issues. We are not responsible for packages delivered to incorrect addresses provided by the customer. Please provide e mail address & cellphone number
Contact Us
If you have any questions or concerns regarding our courier policy, please contact us at service@acebraaico.za
